FAQ for NETPass
1.	What is NETPass?
	Developed with convenience and security in mind, the NETPass is a single Login procedure for access to all NETVIGATOR Members' Services that require logging-in. You will need to only login once, to freely enjoy the universe of Members' Services such as NETMail, NETCash management, viewing of exclusive content and rewards redemption at Members' Club (formerly Members' Corner).
2.	What is my login id and password for NETPass?
	It is the same as your 56K dial-up login ID and password.
3.	How do I start to use NETPass?
	It's simple. You just need to click the NETPass Login Icon on the "NETVIGATOR Members' Service bar" on the top right corner of www.netvigator.com homepage, and then fill in your 56K dial-up login ID and password, and then press "login". Your NETPass is activated immediately.
4.	How to obtain my NETPass Login ID & password?
	When you are subscribers of NETVIGATOR Internet Access service, you will get a 56K dial-up login ID and password. The login ID and password of NETPass is the same as your 56K dial-up login ID and password.
5.	Can I change my NETPass password?
	If you change your 56K dial-up password, your NETPass password will automatically changed to your 56K dial-up new password. However, you could not change your NETPass password only without changing your 56K dial-up password.
6.	Can I change my NETPass Login ID?
	Basically, you could not change your NETPass Login ID. However, if you have changed your 56K dial-up Login ID, your NETPass Login ID will be changed by system automatically.
7.	If I have two 56K dial-up login ID, how many NETPass login ID do I have?
	If you have two 56K dial-up Login ID, you will have two NETPass Login ID since NETPass Login ID is the same as your 56K dial-up Login ID.
8.	If I have 2 NETPass Login, can I use only ONE NETPass Login to manage both accounts?
	No. Because each NETPass Login ID carries one account only. For example, you could only access one email account with one NETPass Login ID. If you have 2 NETPass Login ID and you have two @netvigator.com email addresses, you should login both the NETPass Login to check emails of both email addresses.
9.	If I change my NETVIGATOR 56K login ID, do I need to change the login for NETPass as well?
	Basically, you could not change your NETPass Login since you could not change your 56k dial-up Login.
10.	Who should I contact if I forget my NETPass Login ID& password?
	Since your NETPass Login ID & password is the same as your 56K dial-up access login ID and password, for security reason, you should call our customer service hotline for help.
11.	I'm a BROADBAND user with login ID as Xxx@ultraline/xxx@ultralineatm, what's my NETPass login ID?
	If you are our BROADBAND user, you will automatically receive a 56K dial-up Login ID and password for dial-up access purpose. Your NETPass login ID is the same as your 56K dial-up Login ID and password.
12.	I'm not NETVIGATOR subscriber, can I apply a NETPass Login?
	NETPass is only for NETVIGATOR subscribers. If you would like to enjoy the web service with NETPass, please subscribe to our NETVIGATOR Internet Access service.
13.	If I don't have the NETPass Login ID, am I still able to access the services in NETVIGATOR homepage?
	Yes. NETVIGATOR homepage is accessable for all Internet users. NETPass is for NETVIGATOR subscribers to access to NETVIGATOR member's only service.
14.	What are the benefits of using NETPass? What kind of services is available on NETPass?
	With NETPass, you are able to access to NETVIGATOR member's only service on the web with ONE SINGLE LOGIN. At the moment, you could use NETPass to access NETMail (@netvigator.com web base email) and member's corner (member's club).
15.	What should I do if I cannot login successfully? And if I get error message?
	If the error message is "invalid login or password, please re-enter!", you should verify your Login ID and password and try again. If the situation persists, please call our CS hotline for help.
	If the error message is "Sorry! System busy. Please retry later. We apologize for any inconvenience caused.", you should wait for a while and retry later. If the situation persists, please call our CS hotline for help.
16.	Is there "time out" for NETPass?
	Once you login to NETPass, there is no "time out" as long as you stay in NETVIGATOR Members' Only services on the web. Once you leave the NETVIGATOR Member's Only service on the web, your NETPass will be kept active for 60 minutes only. You will be able to enjoy any NETVIGATOR Member's Only services without re-login during this time limit. However, if you do not re-enter any NETVIGATOR Member's Only services within that 60 minutes, your NETPass will automatically LOGOUT.
17.	How do I Logout?
	Always remember to LOGOUT by clicking the "NETPass LOGOUT" icon on the right of the NETVIGATOR Members' Services bar. It may secure you from unwanted trespassers. If you are using a public terminal, such as at an Internet cafe, it is advised that you LOGOUT first and close the browser when you leave.
	FAQ for NETCash
1.	What is NETCash?
	NETCash is the official currency in Members' Club (formerly Members' Corner). It's also a bonus point system for selected NETVIGATOR Internet Access Service subscribers to redeem their rewards and privileges.
2.	Is it true that all NETVIGATOR Internet Access subscribers are eligible to earn and spend NETCash?
	No. Only NETVIGATOR BROADBAND Internet Access service subscribers are eligible to earn and spend NETCash. For those who still have NETCash balance in their Bank of NETVIGATOR account at Members' Corner will be transferred to NETCash account, and the NETCash is valid till expiry date.
3.	Will the NETCash balance and transaction records held in the Bank of NETVIGATOR account be automatically brought forward to NETCash account under NETPass Profile?
	Yes.
4.	Can I transfer the NETCash to my friend or to my other NETVIGATOR account?
	No. NETCash can only be used in Members' Club only. It's non-transferable and non-redeemable for cash.
5.	Can I use the NETCash to settle my BROADAND / dial-up service fee or other fee incurred in my NETVIGATOR bill?
	No. You can only redeem your NETCash for specific rewards in Members' Club.
6.	How to check my NETCash balance? Will it shown on the bill?
	Go to NETPass Profile and simply click the "NETCash account " button on the left of the menu to check your NETCash balance and transactions (current month and last month). Neither NETCash balance nor record will be shown on your bill.
7.	How to use NETCash?
	You can redeem your NETCash for fabulous items at NETCash Rewards inside Members' Club. Simply select the item you wish to redeem, click on the "Redeem" button and the system will automatically check your eligibility. If all redemption criteria are met, your NETCash account will be debited for the required amount immediately, and you'll receive a redemption email or e-coupon simultaneously.
8.	How to gain more NETCash?
	NETVIGATOR BROADBAND Internet Access customers can earn NETCash according to their monthly spending of NETVIGATOR Broadband Internet Access service*. The conversion is HK$1=1 NETCash. The NETCash earned will be automatically credited into your NETCash account on a monthly basis.
	* only basic rate plan spending and extra BROADBAND Internet Access usage are counted. Any other fees in the bill, e.g. PNETS spending, will not be included.
9.	Any expiry date for NETCash?
	Yes. All NETCash earned under Members' Club in 2001 will be expired on 31 December, 2002. And ALL carried forward from Bank of NETVIGATOR under Members' Corner will be expired on 01 September, 2001.