| 1. |
What
is NETPass?
Developed with convenience and security
in mind, the NETPass is a single Login procedure for access
to all NETVIGATOR Members' Services that require logging-in.
You will need to only login once, to freely enjoy the
universe of Members' Services such as NETMail, NETCash
management, viewing of exclusive content and rewards redemption
at Members' Club (formerly Members' Corner). |
| 2. |
What
is my login id and password for NETPass?
It is the same as your 56K dial-up login
ID and password. |
| 3. |
How
do I start to use NETPass?
It's simple. You just need to click the
NETPass Login Icon on the "NETVIGATOR Members' Service
bar" on the top right corner of www.netvigator.com
homepage, and then fill in your 56K dial-up login ID and
password, and then press "login". Your NETPass
is activated immediately. |
| 4. |
How
to obtain my NETPass Login ID & password?
When you are subscribers of NETVIGATOR
Internet Access service, you will get a 56K dial-up login
ID and password. The login ID and password of NETPass
is the same as your 56K dial-up login ID and password. |
| 5. |
Can
I change my NETPass password?
If you change your 56K dial-up password,
your NETPass password will automatically changed to your
56K dial-up new password. However, you could not change
your NETPass password only without changing your 56K dial-up
password. |
| 6. |
Can
I change my NETPass Login ID?
Basically, you could not change your NETPass Login ID. However, if you have changed your 56K dial-up Login ID, your NETPass Login ID will be changed by system automatically.
|
| 7. |
If
I have two 56K dial-up login ID, how many NETPass login
ID do I have?
If you have two 56K dial-up Login ID, you
will have two NETPass Login ID since NETPass Login ID
is the same as your 56K dial-up Login ID. |
| 8. |
If
I have 2 NETPass Login, can I use only ONE NETPass Login
to manage both accounts?
No. Because each NETPass Login ID carries
one account only. For example, you could only access one
email account with one NETPass Login ID. If you have 2
NETPass Login ID and you have two @netvigator.com email
addresses, you should login both the NETPass Login to
check emails of both email addresses. |
| 9. |
If
I change my NETVIGATOR 56K login ID, do I need to change
the login for NETPass as well?
Basically, you could not change your NETPass
Login since you could not change your 56k dial-up Login. |
| 10. |
Who
should I contact if I forget my NETPass Login ID&
password?
Since your NETPass Login ID & password
is the same as your 56K dial-up access login ID and password,
for security reason, you should call our customer service
hotline for help. |
| 11. |
I'm
a BROADBAND user with login ID as Xxx@ultraline / xxx@ultralineatm,
what's my NETPass login ID?
If you are our BROADBAND user, you will
automatically receive a 56K dial-up Login ID and password
for dial-up access purpose. Your NETPass login ID is the
same as your 56K dial-up Login ID and password. |
| 12. |
I'm
not NETVIGATOR subscriber, can I apply a NETPass Login?
NETPass is only for NETVIGATOR subscribers.
If you would like to enjoy the web service with NETPass,
please subscribe to our NETVIGATOR Internet Access service. |
| 13. |
If
I don't have the NETPass Login ID, am I still able to
access the services in NETVIGATOR homepage?
Yes. NETVIGATOR homepage is accessable
for all Internet users. NETPass is for NETVIGATOR subscribers
to access to NETVIGATOR member's only service. |
| 14. |
What
are the benefits of using NETPass? What kind of services
is available on NETPass?
With NETPass, you are able to access to
NETVIGATOR member's only service on the web with ONE SINGLE
LOGIN. At the moment, you could use NETPass to access
NETMail (@netvigator.com web base email) and member's
corner (member's club). |
| 15. |
What
should I do if I cannot login successfully? And if I get
error message?
If the error message is "invalid login
or password, please re-enter!", you should verify
your Login ID and password and try again. If the situation
persists, please call our CS hotline for help.
If the error message is "Sorry! System busy. Please
retry later. We apologize for any inconvenience caused.",
you should wait for a while and retry later. If the situation
persists, please call our CS hotline for help. |
| 16. |
Is
there "time out" for NETPass?
Once you login to NETPass, there is no
"time out" as long as you stay in NETVIGATOR
Members' Only services on the web. Once you leave the
NETVIGATOR Member's Only service on the web, your NETPass
will be kept active for 60 minutes only. You will be able
to enjoy any NETVIGATOR Member's Only services without
re-login during this time limit. However, if you do not
re-enter any NETVIGATOR Member's Only services within
that 60 minutes, your NETPass will automatically LOGOUT. |
| 17. |
How
do I Logout?
Always remember to LOGOUT by clicking the
"NETPass LOGOUT" icon on the right of the NETVIGATOR
Members' Services bar. It may secure you from unwanted
trespassers. If you are using a public terminal, such
as at an Internet cafe, it is advised that you LOGOUT
first and close the browser when you leave. |
